Refund Policy

Last updated 23 July 2026

This policy covers refunds for LazyRelay subscription plans (Starter, Pro, Business) and storage add-ons, all billed monthly and processed by our payment provider, Paddle.com, acting as merchant of record.

No refunds for partial billing periods

LazyRelay subscriptions and storage add-ons do not auto-renew into a lock-in term — you can cancel at any time, effective at the end of the billing period you've already paid for. We don't refund the unused portion of a partially-used billing period. If you cancel partway through a month, you simply won't be charged again; you keep access to your plan's features until the period ends.

Cancelling your plan

Cancel any time from the Settings tab of your dashboard. Cancelling stops future billing and, once the current period ends, your account drops to the Free plan. Cancelling your plan also cancels any active storage add-ons at the same time.

Cancelling a storage add-on

Each storage add-on is billed separately from your plan. Cancel any single add-on at any time from Settings — it stays active until the end of its current billing period, with no partial refund for time already paid, and cancelling one add-on never affects your plan or your other add-ons.

Exceptions

If you believe a charge was made in error (for example, a duplicate charge or a billing issue on our side), contact us and we'll review it individually. We don't offer refunds for change-of-mind after a billing period has started, or for partial-month use.

Contact us

Questions about a specific charge, or a refund request you'd like us to consider outside this policy? Email accounts@lazyrelay.com.